Privacy policy

This policy explains what personal information Calibre Collective Consulting collects, why we collect it, who we share it with and what you can do about it. It is written to be read, not to be waded through.

1. Who we are

This website is operated by Calibre Collective Consulting FZ-LLC, a company licensed in the Dubai World Trade Centre free zone under Trade Licence L-3734, with its registered address at D30, Floor 19, Sheikh Rashid Tower, Dubai World Trade Centre, Dubai, United Arab Emirates.

We are the data controller for the personal information described in this policy. That means we decide what is collected and what happens to it. In this policy, "we" and "us" mean Calibre Collective Consulting FZ-LLC.

2. What we collect

We only collect what you give us.

If you use the enquiry form on this website, that is your name, your email address, your telephone number if you choose to provide it, and whatever you write in the message box. Our server also records the IP address the enquiry was sent from, which we use only to limit automated abuse of the form.

If you contact us by telephone, WhatsApp or email, we hold the contact details you use and the content of the conversation.

If you go on to instruct us, we will collect the further information needed to carry out the work, which may include identity documents, company documents and financial information required by licensing authorities, banks or our own compliance obligations. We will tell you what is needed at the time, and why.

We do not buy contact lists, and we do not knowingly collect special category data through this website.

3. Why we collect it

We use your information to reply to your enquiry, to have a conversation about whether we can help, and — if you instruct us — to carry out the work and to meet our own legal, licensing and record-keeping obligations.

We do not add enquirers to a marketing list. If we ever want to send you anything other than a reply to your enquiry, we will ask you first.

4. Our lawful basis

Where UK GDPR applies to our handling of your information, we rely on the following:

• Your consent, for handling an enquiry you send through this website. You can withdraw it at any time, and doing so does not affect anything we did before you withdrew it.
• Steps taken at your request before entering into a contract, where we are discussing possible work with you.
• Performance of a contract, once you have instructed us.
• Our legal obligations, where licensing, accounting or anti-money-laundering rules require us to keep records.

Where UAE law applies, we handle your information on the equivalent bases set out in Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

5. Who we share it with

We share personal information only where it is necessary, and only with:

• service providers who operate our website, email and enquiry systems on our instructions;
• UAE licensing authorities and free zone bodies, where you have asked us to act in relation to an application;
• regulated advisers — legal, tax, immigration or financial — where you have asked us to introduce you and have agreed to that introduction;
• our own professional advisers, auditors or insurers, where required;
• a public authority, where we are legally obliged to disclose.

We do not sell personal information, and we do not share it for anyone else's marketing.

6. Where your data is held

We operate from the United Arab Emirates, so information you send us is accessed and stored there. Our website and email providers may also hold it on servers in the United Kingdom, the European Economic Area or the United States.

The UAE is not currently the subject of a United Kingdom adequacy decision. Where personal data relating to individuals in the UK is transferred to us, we rely on the UK International Data Transfer Addendum and take reasonable steps to ensure the information is protected to a standard equivalent to that required under UK GDPR.

7. How long we keep it

Enquiries that do not lead to work are deleted after 12 months.

Client records are kept for 7 years after the engagement ends, or longer where UAE licensing, accounting or anti-money-laundering rules require it.

Once a retention period ends, the information is securely deleted.

8. Your rights

Subject to the law that applies to you, you can ask us to:

• give you a copy of the information we hold about you;
• correct it, if it is wrong or incomplete;
• delete it;
• restrict what we do with it;
• stop using it, where we are relying on your consent or on a legitimate interest;
• provide it in a portable format.

Write to us using the details in section 10 and we will respond within one month. There is no charge.

If you are in the United Kingdom and you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. If you are in the United Arab Emirates, you may raise the matter with the UAE Data Office. We would rather you came to us first, so that we can put it right.

9. Cookies and analytics

This website does not use analytics, advertising or tracking cookies, and it does not profile visitors.

The website loads a web font from Google Fonts, which means your browser makes a request to a Google server and Google receives your IP address as part of that request. No cookie is set by this, and we receive no information about you from it.

If we add analytics to this website in future, we will update this section and, where consent is required, ask for it before any such cookie is set.

10. How to contact us

For anything about this policy, or about the personal information we hold, email mark@calibrecc.ae, call +971 55 353 3915, or write to Calibre Collective Consulting FZ-LLC, D30, Floor 19, Sheikh Rashid Tower, Dubai World Trade Centre, Dubai, United Arab Emirates.

If we change this policy, we will update the date shown at the top of this page.